Sales and services contracted with the French seller — revised 13 November 2026 (delivery, insurance, trade-ins and repairs)
DRAFT TO BE COMPLETED AND CHECKED BEFORE PUBLICATION. Information in [BRACKETS] is not yet available. Diagnostics, repairs, buybacks and trade-ins are offered from launch: availability for a particular model, charges and scheduling are specified before any commitment. These terms identify the French seller, not merely the dispatch location. This is the English translation of the French draft of the same date; it does not change existing contracts.FR-01 — Who is Camhub?
Camhub is the trading name under which Roman Lejeune, an individual entrepreneur (EI), offers mainly second-hand photographic equipment (cameras, lenses, accessories and spare parts), together with diagnostics, repairs, buybacks and trade-ins, on the terms below.
- Seller responsible for warranties: Lejeune Roman, individual entrepreneur — trading name Camhub.
- Business location: 74160 Neydens, France. The exact return address is supplied by email.
- SIREN: 132 621 830 (SIRET not supplied).
- Email: [email protected].
- Telephone: 0759720208.
- Website: camhub.fr.
- VAT: French small-business VAT exemption scheme.
Camhub is a small independent business. Before committing, customers can ask directly about an item, its condition, compatibility, a repair or a trade-in.
FR-02 — What do these terms cover?
These terms govern sales, repairs, diagnostics, buybacks and trade-ins contracted with the French seller identified in FR-01. They apply to individuals and, subject to FR-17, business customers. Contracts with the separate Swiss Camhub business are governed by the Swiss seller's terms; that seller is identified before ordering.
The applicable terms are those communicated and accepted when ordering. They are available before any commitment and sent or made accessible on a durable medium with the order confirmation. Later changes do not alter contracts already concluded.
Available delivery areas are shown before payment. Storage or dispatch country alone does not determine customers' rights: mandatory consumer protection applicable to their situation remains preserved.
FR-03 — Products and descriptions of condition
Camhub offers digital and film cameras, lenses, accessories, batteries where their sale and shipment are authorised, and spare parts. Unless a listing states “new”, products are second-hand.
Where information is available, each listing specifies make, model and version, cosmetic condition, tested functions, known defects, repairs, included accessories and any applicable six-month Camhub commercial warranty, reserved for eligible cameras and lenses. Unlisted accessories are not included. A memory card, battery or charger is included only if expressly stated.
Cosmetic grades “Excellent”, “Very good”, “Good”, “Fair” and “Very worn” are commercial assessments, not official categories. Cosmetic appearance does not establish functionality. Photographs aim to show the actual item; screen rendering may differ slightly without relieving Camhub of its duty to describe it faithfully.
Old battery life, shutter count, software updates, water resistance and particular functions are promised characteristics only when expressly advertised. An absent measurement or test means Camhub does not have that measurement, not necessarily that the function is faulty.
For products subject to French law, “refurbished” is reserved for items meeting legal requirements: testing all functions, compliance with safety requirements, useful repairs where needed and deletion of the previous user's data. A repair or cleaning alone does not automatically qualify an item as refurbished. “Like new”, “as new” and “new condition” are not used for products advertised as refurbished.
FR-04 — Spare parts, faulty and untested items
Listings may state “spare part”, “partially working”, “faulty / for repair” or “untested”. These have different meanings:
- Tested working part: the expressly described functions have been checked.
- Partially working: one or more known defects are detailed.
- Faulty / for parts: an announced fault exists; purchase may be for repair or component recovery.
- Untested: functionality has not been checked; this neither certifies working condition nor excludes warranties generally.
If a sale involves a specific departure from ordinary conformity requirements, Camhub presents it specifically before ordering and obtains express, separate agreement where French law requires it. General acceptance of these terms does not replace that agreement. Undisclosed defects are not deemed accepted.
For a part, customers should check reference, revision, connector, dimensions and exact model. Compatibility is promised only where expressly listed or confirmed in writing. Any relevant need for technical installation must be disclosed. Sale “for parts” does not remove statutory consumer rights. Spare parts, even tested ones, do not benefit from the general six-month Camhub commercial warranty; statutory warranties and any expressly more favourable item-specific commitment remain unaffected.
Repairs carried out by customers after purchase must not create danger. Consequences of incorrect installation by a customer or third party may be assessed according to causation, without automatically removing statutory rights concerning the part itself.
FR-05 — Ordering without an account
No account is required. Customers select products, enter contact details, choose a delivery address and check the summary: essential characteristics, total price, delivery, defect information and any announced taxes.
Before confirming they can correct their information. The final button clearly states “Order with an obligation to pay” or equivalent. Customers accept these terms; separate acceptance of a specific conformity departure under FR-04 is obtained independently.
Camhub promptly sends electronic confirmation summarising the order and bank-transfer instructions. The sale is finally confirmed when Camhub accepts the order and availability, subject to payment being received. If an item is unavailable or a manifest error prevents fulfilment, Camhub contacts the customer promptly and refunds amounts received for the affected item.
Many used items are unique. An order therefore does not guarantee renewed availability following cancellation or late payment.
FR-06 — Payment by bank transfer only
Bank transfer is currently the only payment method. Receiving account details and the required reference appear in the confirmation. Cards, PayPal and cash are not currently accepted through the site.
Proposed payment period: seven calendar days after the confirmation is sent, unless another period is disclosed before ordering. After that period and after informing the customer, Camhub may cancel an unpaid order and relist it. A late transfer received after cancellation is refunded if the item is no longer available.
Processing and dispatch start only after actual receipt of the amount due in Camhub's account. A screenshot or transfer instruction is not receipt of funds. Customers should check Camhub's account details and be alert to requests to change them: if in doubt, use the published contact details.
Refunds are made by transfer to an account supplied by the customer, unless another method is expressly agreed, without charges imposed by Camhub. Bank charges, especially international-transfer charges, are independent of Camhub's charges; statutory refunds remain payable in full as required by applicable law.
FR-07 — Prices, taxes and customs charges
Prices are in euros. The total payable, including applicable taxes and charges invoiced by Camhub, is displayed before confirmation. Delivery charges are shown separately before validation.
For delivery outside the relevant customs territory, import taxes, duties and clearance fees may apply according to destination and the disclosed delivery conditions. Before validation, Camhub states foreseeable information and costs within its responsibility and who pays excluded costs. No clause transfers a cost to consumers which Camhub must legally bear.
FR-08 — Preparation, dispatch and delivery of purchases
8.1. Destinations, prices and times
Served destinations, available shipping methods, charges and the agreed delivery date or period are disclosed before confirmation. Camhub dispatches within 48 hours after actual receipt of the transfer. Contractual delivery times are specified at purchase, and applicable law takes precedence over preparation or transit estimates. Without an agreed date or period, delivery must occur without unjustified delay and no later than thirty days after conclusion of the contract.
Equipment is packed carefully against impact and movement. A tracking number is always emailed. Camhub may photograph the item, packaging and label to document preparation, without making these photographs a binding evidential condition for customers.
8.2. Receipt and transfer of risk
When Camhub sells to a consumer, risk of loss or damage in transit generally remains with Camhub until physical possession by the customer or their designated third party other than the carrier. If customers independently appoint a carrier not offered by Camhub, the applicable statutory exception governs risk transfer.
Using a carrier, collection point or shipping insurance does not reduce Camhub's statutory obligations. A computer status of “delivered” alone is not irrefutable proof of actual handover if disputed.
For collection points or lockers, customers receive collection information and must observe the carrier's holding period. For non-collection, refusal or a manifestly incorrect address supplied by the customer, Camhub seeks a solution and discloses actually justified additional costs before reshipping, without excluding statutory rights.
8.3. Damaged, opened, empty or incomplete parcels
If a parcel appears opened, damaged or unusually light, customers are asked to photograph packaging, label and, if possible, contents, keep protective materials and make precise reservations to the carrier where possible. They should promptly notify [email protected], identifying the order and contents received.
These steps help preserve evidence and start carrier claims, but no unboxing video, photograph, immediate reservation or criminal complaint is automatically required to exercise statutory consumer rights.
For empty parcels, missing items or reported damage, Camhub compares available information: parcel description, packing photographs, known weights, tracking, handover evidence and customer observations. It may start a carrier investigation and proportionately request useful documents. Findings are open to challenge, not final and not the exclusive remedy. Refund or replacement processing does not automatically depend on the carrier reimbursing Camhub.
8.4. Delay, non-delivery and refunds
If delivery is not made on time, statutory remedies apply, including requiring delivery within an additional reasonable period and then terminating, or immediate termination where provided by law. Once termination is effective, Camhub refunds amounts due within the statutory period, without awaiting its claim against the carrier.
8.5. Shipments outside France
Import restrictions, clearance charges, taxes and battery-specific conditions are disclosed before ordering as far as possible. Allocation of costs and formalities follows precontractual information and mandatory law. Customers do not bear costs Camhub is legally required to pay.
Important: this chapter primarily concerns purchases dispatched by Camhub. Parcels sent to Camhub for repair or buyback are subject to FR-14.
FR-09 — Withdrawal from distance purchases
For distance purchases governed by French consumer rules, customers generally have 14 days to withdraw without reason. For goods, this starts the day after receipt by the customer or their designated third party; for split deliveries of one order, it starts on receipt of the last item. Statutory rules for calculating and extending periods apply.
Customers can communicate an unequivocal decision to [email protected], including with the FR-20 form. A dedicated online withdrawal process remains to be implemented before this version is approved.
After notification, customers return the product within 14 days to 74160 Neydens, France (exact address supplied by email), following practical instructions received. Goods must be adequately protected. Tracking and insurance appropriate to value are recommended, not additional conditions for exercising statutory withdrawal rights.
Direct return costs for a change of mind are borne by the customer, subject to required precontractual information and statutory exceptions. For Camhub's error or a statutory warranty return, consumers do not ultimately bear charges payable under that warranty.
Camhub refunds returned products and, for withdrawal from the whole order, initial delivery up to the cheapest standard service offered, under applicable rules. Refund is made without unjustified delay, no later than 14 days after notification. For goods, Camhub may withhold it until the goods are received or dispatch evidence is supplied, whichever is earlier.
Customers may test goods as necessary to establish their nature, characteristics and operation. Handling beyond this which reduces value may justify a proportionate deduction under statutory conditions. Normal opening, missing original packaging or reasonable technical inspection alone do not exclude withdrawal.
FR-10 — Withdrawal exceptions and services
Statutory exceptions apply only if they genuinely correspond to the product or service. Being used, refurbished, faulty or sold for parts does not by itself remove withdrawal rights.
For genuinely made-to-specification or clearly personalised products, statutory exceptions may apply if properly disclosed. Making or repairing a standard part does not automatically make it personalised.
For a diagnostic or repair service bought remotely, consumers generally have 14 days from contract conclusion. If they want work to start earlier, Camhub obtains their express request and required agreements. On withdrawal after expressly requested commencement, an amount proportionate to work actually performed may be due under statutory conditions. For a fully completed service, any loss of withdrawal rights arises only if all legal conditions are fulfilled.
FR-11 — Statutory product warranties
Independently of any commercial warranty, consumers benefit from applicable statutory warranties, including:
Statutory conformity warranty: Camhub is liable for non-conformity existing at delivery and appearing within two years. For used or refurbished goods, a defect appearing during the first 12 months is generally presumed to have existed at delivery, subject to special rules or contrary proof within legal limits. Afterwards coverage continues for the statutory period, but proof may fall on the consumer.
Consumers may request conformity through repair or replacement under statutory conditions, free of charge and without major inconvenience. Refusal, impossibility, excessive delay, persistent non-conformity or other statutory circumstances may entitle them to a reduction or termination. No account registration is required.
Hidden-defect warranty: under Civil Code Articles 1641 onwards, customers may act within two years of discovering the defect, under legal conditions, notably to return the item for a refund or obtain a price reduction.
These rights also apply to used goods and spare parts within their contractual purpose and specifically, validly accepted defects. Statutory warranty procedures override conflicting clauses. Necessary conformity costs are borne as required by law.
Regulatory notice — statutory warranties (Consumer Code Article D. 211-2)
The consumer has two years from delivery to invoke the statutory conformity warranty if non-conformity appears. During that period, the consumer need only establish its existence, not the date it appeared.
Where the sales contract provides continuous digital content or services for longer than two years, the warranty covers that content or service for the whole agreed supply period. During that time, consumers need establish only the non-conformity, not its date of appearance.
The statutory conformity warranty requires the professional, where applicable, to provide all updates necessary to maintain conformity.
It entitles consumers to repair or replacement within thirty days of requesting it, free of charge and without major inconvenience.
Goods repaired under this warranty benefit from a six-month extension of the original warranty.
If consumers request repair but the seller imposes replacement, the conformity warranty is renewed for two years from replacement.
Consumers may keep goods with a price reduction or terminate for a full refund against return if: 1. the professional refuses repair or replacement; 2. repair or replacement takes more than thirty days; 3. it causes major inconvenience, particularly if consumers ultimately bear return, collection, installation or removal costs; 4. non-conformity persists despite an unsuccessful attempt to remedy it.
Consumers also have these remedies immediately for non-conformity sufficiently serious to justify them, without first requesting repair or replacement.
Termination is not available for minor non-conformity.
Any period during which goods are unavailable for repair or replacement suspends the remaining warranty until repaired goods are delivered.
These rights arise under Consumer Code Articles L. 217-1 to L. 217-32.
A seller who in bad faith obstructs this warranty may incur a civil fine of up to EUR 300,000, which may rise to 10% of average annual turnover (Article L. 241-5).
Consumers also benefit from the hidden-defect warranty under Civil Code Articles 1641 to 1649 for two years from discovery. This permits a reduction if goods are kept or a full refund against return.
This is an English translation of the regulatory notice reproduced in the French version from the annex to Article D. 211-2, not an official English statutory text. It must remain distinct and legible. The specific evidential rules for used goods remain as explained above.
FR-12 — Six-month Camhub commercial warranty for cameras and lenses
In addition to statutory warranties, Camhub provides a free six-month commercial warranty for working cameras (DSLR, mirrorless, compact or film) and lenses whose listing states “Camhub 6-month commercial warranty”. Eligible used and refurbished cameras and lenses may qualify.
Excluded from this general commercial warranty: spare parts, even tested; separately sold accessories (batteries, chargers, flashes, grips, etc.); cameras and lenses listed as untested, faulty or for parts; and diagnostic or repair services on customers' existing equipment. Their own rights and warranties remain applicable. Included accessories do not automatically receive an independent commercial warranty unless specifically promised in writing.
Price: free. Start: receipt of the camera or lens. Duration: six months. Territory: [COUNTRIES COVERED BY THE FRENCH SELLER AND INTERNATIONAL RETURN ARRANGEMENTS TO CONFIRM]. Warrantor: Roman Lejeune, Camhub, 74160 Neydens, France, 0759720208, [email protected]. The warranty document is supplied on a durable medium by delivery at the latest.
It covers an abnormal failure of a function advertised as operational appearing within those six months, even without establishing that it existed at delivery. After discussing and, where needed, inspecting the item, Camhub offers without charge under this warranty repair, available equivalent replacement or refund of the item's price. Unique used equipment may make identical replacement impossible. These remedies add to statutory remedies without limiting statutory choices where their conditions are met.
The commercial warranty excludes damage caused after delivery by dropping, liquids, incompatible power, manifestly inappropriate use or faulty intervention where causation is established. It does not promise an old battery's original capacity or absence of ordinary wear. Opening a body or third-party repair does not automatically remove rights unrelated to that intervention. Statutory warranties are not reduced.
Contact [email protected] with order reference and the problem. Camhub explains useful checks and, if return is needed, arranges or reimburses reasonable carriage for covered claims. No account or product registration is required. Order evidence identifies the coverage period.
This warranty never replaces the two-year statutory conformity or hidden-defect warranties. The FR-11 regulatory notice is also part of the consumer's warranty document. More favourable applicable listing or advertising promises remain enforceable under statutory conditions.
FR-13 — Diagnostics, servicing and repairs
13.1. Requesting a repair
Diagnostics, servicing and repairs of cameras and lenses are offered from launch. Contact [email protected] or the dedicated form without an account, stating make, model, symptoms, previous repair attempts and, where possible, photographs. Do not send equipment without prior agreement: preparation and FR-14 transport arrangements are supplied first.
An estimate from photographs or a description is indicative. Before equipment is sent for inspection, Camhub specifies diagnostic conditions, any authorised operations, age- or fragility-related risks and return arrangements. Before a chargeable repair, customers receive a quotation requiring express acceptance: symptoms addressed, proposed operations, parts, total cost, outward and return carriage, estimated time and technical limits.
13.2. An unsuccessful repair is not charged
If the agreed repair fails to resolve the fault for which equipment was entrusted, Camhub charges neither repair labour, parts tried for that repair, nor diagnostics directly required for that attempt. Customers are informed and equipment returned in its condition after the work, subject to Camhub's statutory liability for attributable damage.
Outward and return transport remain payable as announced and accepted before sending, even if the repair fails, except where mandatory law or Camhub's own breach requires Camhub to pay. A separately purchased independent diagnostic service may have a price only if clearly agreed beforehand. By default, a failed repair attempt incurs no additional diagnostic fee.
For successful repairs, only the agreed quotation and disclosed transport charges are due. Extra work or changed prices require prior consent. Making an unsuccessful repair free does not limit liability or customer rights for separate damage caused by faulty work.
13.3. Precautions, age and scope
Camhub takes precautions appropriate to entrusted equipment. Old or already damaged equipment may entail higher dismantling risks: brittle plastics, fragile ribbons, corroded screws, seized lenses or modified components. Identifiable special risks are disclosed before sensitive work. A targeted repair is not a complete refurbishment or a guarantee of unrelated components. This does not excuse improper performance or liability for damage attributable to Camhub.
Before shipping, customers should back up data, remove unnecessary cards and accessories and disclose unstable, swollen or damaged batteries. Personal-data and storage-media operations are limited to what the service requires.
13.4. Video recording of interventions
Camhub may photograph or film equipment during diagnosis and repair. For high-value cameras or lenses, Camhub systematically films from opening through repair, reassembly and final checks.
Recordings may cover the whole intervention, including arrival condition, opening, dismantling, technical operations, reassembly and checks. Their purposes are technical traceability, documentation and evidence in disputes.
Recording focuses on equipment and operations. Unnecessary personal or confidential information is minimised. Where personal data is recorded, processing and retention rely on an appropriate legal basis, including, where its conditions are met, Camhub's legitimate interest in documenting work and preventing disputes.
Customers are informed before entrusting equipment. Unpublished recordings are secured and retained proportionately for the purposes stated in the privacy policy. Sequences necessary for a dispute may be kept longer within legally justified limits.
Educational and communication uses of videos
Camhub may create photographic or video content showing repairs, diagnostic methods and workshop operations. It may be shared on its website, YouTube or social networks for educational, documentary or business-presentation purposes.
Before publication, Camhub removes or masks information directly or indirectly identifying the owner and any visible personal or confidential data. Publishing genuinely non-identifiable content which does not infringe third-party rights does not, in principle, require individual permission from the equipment owner.
Where Camhub wishes to publish identifying customer or equipment information which reveals personal data, specific authorisation is obtained when necessary. Refusal has no effect on acceptance or performance of repair services. Camhub remains responsible for data protection, confidentiality and third-party rights.
13.5. Return and repair warranties
After repair or failure, Camhub provides a report and arranges return on previously agreed terms. No additional chargeable repair starts without consent; silence is never treated as abandonment of ownership.
The free six-month commercial warranty on cameras and lenses sold by Camhub does not automatically cover repairs to customers' own equipment. Statutory liability and rights concerning separately sold parts remain. Any intervention-specific contractual warranty is expressly described on the quotation or invoice.
For remotely concluded services, withdrawal and early commencement conditions are in FR-10. Payment is by bank transfer only.
FR-14 — Sending equipment for repair, diagnosis or buyback
14.1. Prior agreement and identification
All equipment sent for repair, diagnosis, buyback or trade-in must be arranged with Camhub beforehand. We confirm receiving address, case reference, expected items, sender identity, transport, allocation of costs and return arrangements following refusal or failure. Include the reference and contact details needed for identification.
We may defer opening a case or request more information if origin, transport safety or ownership is insufficiently established. Reception anomalies are reported; unidentified property is not considered abandoned.
14.2. Tracking and insurance for customer-arranged shipping
Customers arranging shipment for diagnosis, repair, buyback or trade-in must use tracking, proof of posting and insurance effectively covering loss and damage up to the reasonable replacement value of entrusted equipment. Declared value must be appropriate and supportable by invoice, market estimate or other relevant evidence. Before sending, check carrier exclusions for used goods, photographic equipment, batteries and international shipments. Keep posting, tracking and coverage evidence.
If suitable insured transport is unavailable, contact Camhub before sending to agree an alternative, such as in-person delivery where possible or a specific carrier or cover. This is a preparation condition for voluntary workshop shipments; it adds no charges or formalities to statutory warranty or return rights. Those transport arrangements follow applicable law.
When Camhub supplies a label or arranges collection, coverage, limits and who obtains insurance are disclosed before handover. Providing a label alone cannot transfer all responsibility to customers: risk depends on circumstances, agreement and law.
14.3. Preparation and packaging
Use a rigid box in good condition, suitable protection on every side and padding preventing movement. Protect lenses, screens, mounts and connectors, remove unrequested accessories and pack batteries according to carrier rules. Swollen or damaged batteries must not use ordinary shipping channels without specific lawful arrangements. Equipment must not strike the box walls directly.
Photographing several angles and packaging, recording accessible serial numbers and weighing the sealed parcel is recommended. These and evidence of value help manage loss or damage, without automatically conditioning admissibility of every claim.
14.4. Handover, receipt and anomalies
For a carrier selected and paid by the customer, the customer generally remains the contracting sender and handles carrier or insurer claims before actual receipt by Camhub, subject to statutory or agreed risk allocation and any Camhub fault.
For Camhub-arranged transport, risk allocation and carrier procedures are specified beforehand. Camhub acts within its commitments and statutory duties and does not disclaim liability for its fault or damage during its custody under applicable law.
At receipt, Camhub may record external packaging condition, measurable weight and apparent equipment condition. Visible damage, suspicious opening, missing items or clear differences from the declared contents are reported and relevant evidence retained. Opening may be photographed or filmed solely for recording condition and security.
14.5. Loss, theft and damage claims
Non-arrival, anomalies or damaged equipment should be reported as soon as possible. Camhub may request proportionate useful documents: case reference, posting evidence, tracking, value evidence, photographs, contents description and insurance information. These help reconstruct the transport chain, dates, any recorded weights and condition.
The party entitled to claim contacts the carrier or insurer with reasonable cooperation from the other. Carrier investigation times are indicative. No internal conclusion is final, compensation is not automatically limited to Camhub's buyback estimate, and no statutory right depends on a carrier paying compensation first. Compensation depends on proven damage, established responsibility, commitments and insurance actually obtained.
14.6. Return after repair, diagnosis or rejected buyback
Before the initial shipment, Camhub states foreseeable return carriage charges and proposed return insurance appropriate to declared value. Camhub normally arranges return under accepted terms. Customers pay these charges even if repair fails or a buyback offer is refused, where disclosed and accepted beforehand, except where law or Camhub's attributable breach requires Camhub to pay.
A customer's own return carrier requires prior agreement on collection, insurance and risk. Camhub retains duties during custody and cannot exclude them generally. Lack of response alone never makes property abandoned; prolonged return difficulties are handled through a process allowing both parties to be heard and under applicable law.
FR-15 — Buybacks and trade-ins
15.1. Initial request and estimate
From launch Camhub offers buybacks of used cameras, lenses, accessories and lots, including some faulty equipment, and potential trade-ins against another Camhub product. Send requests to [email protected] or https://camhub.fr/rachat, with make, model, photographs, cosmetic condition, defects, origin and accessories.
Remote estimates are indicative and non-binding, depend on supplied information and are not firm purchase promises. Camhub may decline equipment outside its activity, whose origin is insufficiently verifiable or which presents particular risk.
15.2. Sending and inspection
If physical inspection is needed, parties agree tracked, insured transport under FR-14, parcel identification and any return cost beforehand. Customers retain ownership until a final sale is accepted. Inspection may include model, serial, shutter operation, optics, electronics, appearance, defects, missing parts and accessories. Irreversible work or repairs during inspection require appropriate agreement.
15.3. Final offer and refusal
After inspection, Camhub makes a firm offer, which may differ from the initial estimate. Owners may freely accept or reject it in writing; email suffices. Without acceptance there is no sale and property remains the customer's. On rejection, Camhub arranges return on conditions and charges accepted before shipment, without arbitrary additions or transfer of ownership through silence.
15.4. Payment, origin and linked purchases
After express acceptance, the operation is confirmed in writing and payment made by bank transfer to the seller's nominated account, subject to necessary legal-compliance and provenance checks. Ownership transfers under the accepted buyback confirmation, including full payment where agreed.
Sellers declare lawful ownership or authority to sell, truthful condition and origin information, and that the item is not reported stolen. Camhub may request identity and provenance evidence and record information legally required for used-goods traceability. Serious doubts or reports may be referred to competent authorities where required, without arbitrary appropriation.
Where a trade-in is linked to another purchase, both transactions and prices are detailed separately. Consequences for the trade-in of cancellation or withdrawal from the new sale are specified in the accepted offer without removing mandatory rights.
15.5. Data and accessories
Back up photographs and remove memory cards, storage and accessories not agreed in the quotation. Camhub reports identified additional objects and agrees their return or lawful handling; they are never automatically treated as abandoned. Necessary inspection or buyback data processing follows the privacy policy.
FR-16 — After-sales service and complaints
For sales, delivery, warranty, diagnostics or trade-ins, contact [email protected] or 0759720208, with order or case reference, model, relevant serial number, problem and available documents. Photographs and videos help but are not invariably required.
Camhub acknowledges complaints and examines evidence impartially. Transport disputes consider delivery route, posting and handover evidence, packing photographs, recorded weights and carrier information. Repair disputes may also consider arrival inspection, quotation, correspondence and existing intervention recordings.
Evidence may be shared with carriers, insurers, mediators or authorities only when necessary and legally justified. Customers may comment and supply further evidence. Carrier investigation periods, insurer decisions or Camhub's internal analysis do not remove rights or access to mediation and courts.
FR-17 — Liability, safety and business customers
Camhub is responsible for contractual and statutory obligations. Age, disclosed wear, unpromised characteristics and validly accepted conformity departures are assessed under applicable law. No clause excludes fraud, gross fault, personal injury or mandatory liability, notably for consumer delivery, warranties or repairs.
Shipping insurance replaces neither contractual responsibility nor statutory warranties. A clause transferring all loss or damage upon carrier handover, or making Camhub's dispute decision final, is not applicable where mandatory consumer protection prevents it.
Equipment, batteries, power supplies, capacitor flashes and technically installed parts must be used for their intended purpose and with stated precautions. Camhub is not responsible for damage demonstrably caused by manifestly inappropriate use or faulty installation, subject to applicable protective rules.
For exclusively business buyers, consumer-specific rules, particularly ordinary withdrawal and the Consumer Code conformity warranty, do not apply on the same terms. Mandatory provisions protecting certain small businesses or concerning hidden defects remain. Special business terms are agreed in writing before ordering.
FR-18 — Data protection and workshop videos
No customer account is created. Data needed for sale, repair, delivery, trade-in or complaints is processed for those purposes: identity, contact details, references, serials, communications, quotations, carriage evidence, billing and payment data.
For high-value repairs, device-focused video may run from opening to completion to document work and prevent disputes. Case-linked images may be personal data, particularly where serial numbers or other information identify an owner. Recording is necessary, secure, restricted to authorised persons and not publicly disclosed. Personal data on screens or cards should not be filmed where avoidable.
The privacy policy [PRIVACY POLICY URL] details purposes, appropriate legal bases, recipients, retention [VIDEO RETENTION PERIOD TO SET], rights and contacts for each processing activity. Accepting these terms is neither blanket marketing consent nor waiver of GDPR rights.
FR-19 — Complaints, consumer mediation and applicable law
Camhub seeks straightforward discussion. Before mediation, consumers can complain in writing to [email protected] or 74160 Neydens, France; the exact postal address is supplied by email. Undelivered, damaged or incomplete parcel claims may also follow FR-08, FR-14 and FR-16.
If disagreement persists after a prior written complaint, consumers may use, free of charge, the competent consumer mediator actually appointed by Camhub:
- [NAME OF THE ACCREDITED, CONTRACTED MEDIATOR]
- [MEDIATOR'S POSTAL ADDRESS]
- [MEDIATOR'S WEBSITE]
Complete this information after joining a valid scheme and before publication. Amicable resolution and mediation do not prevent access to competent courts under statutory conditions.
Sales and services by the French seller are generally subject to French law, without depriving foreign consumers of applicable mandatory protection. These terms impose no exclusive court on consumers.
FR-20 — Model withdrawal form
To: Camhub — Roman Lejeune, 74160 Neydens, France, [email protected]. Exact return address supplied by email.
“I hereby give notice that I withdraw from my contract for the sale of the following goods or supply of the following service:”
- Product or service: ....................................................
- Order number, if known: ....................................................
- Ordered on: ................ / Received on: ................
- Consumer's name: ....................................................
- Consumer's address: ....................................................
- Date: ....................................................
- Signature (only for a paper form): ....................................................
This form is optional: an unequivocal statement suffices. Email [email protected]; the dedicated online withdrawal process remains to be implemented.
End of French-market terms — draft revised 13 November 2026. Legal details, video criteria, insurance value, carriage charges, mediator and operational arrangements remain to be completed before publication. Legal review is recommended for international sales and entrusted property.